Our insurance offers a “GET ADVICE FROM A REAL NURSE” thing which we call this number and receive advice from a real nurse on duty—-What a crock!!!
I called today because I have such a sore throat that I’ve had for over a week now and I wanted to see if I should go in to the Dr. I thought that perhaps she would have had information on a certain virus making it’s rounds or something that would alleve my fears of Step Throat or something and instead I was treated to the rudest “talking down to”. I was amazed—she kept interupting me and asking me stupid questions like “Have you been having trouble sleeping (which isn’t a stupid question but…) I answered yes the sore throat has been waking me up for a week—then she asked about a cough—I said yes for the last three days and then she asked “has the cough been waking you up?” when I tried to explain that both the pain from my throat and the cough—she cut me off and very nastily said “dont interupt”—sound familiar?
If you have a medical question, any kind what so ever you should contact your family doctor’s office for things like this. The insurance company is NOT there to help you.
first of all, they read from a script to get answers then they access how to direct you, so don’t be so quick to put them down, they are just doing their job.